2006oct02. The nice people over at The Consumerist recently pointed to a LA Times article detailing a customer who’s suing Washington Mutual. The bank has recently switched the interiors to be more “customer-friendly” -- tellers now work from separate kiosks, spaced apart, peppered throughout the bank. A criminal-type was able to see one customer withdraw a large sum of money; he later used this knowledge to “jack” the customer, who then plaintiffied.
This is how far designers can travel up their own buttocks – there’s so many reasons there’s a line between what the bank’s doing and what the customer’s seeing. And yet, this cockamamie divide-and-conquer money show made it past n people, who, perhaps in the past, were considered experts in their fields. “Now customers can navigate directly to a customer representative’s kiosk merely by stepping over the severed heads of our former managerial staff.”
I wonder if those kiosks fit through the doors. [FX: grabbing handcart]
