2003jan24. Somebody picked up their mail from a p.o. box and then left it at the post office. It was on top of some California tax forms – it was probably one of those things Donald Norman calls “The Oopsie Daisy Substitution Error Whoa Thingie.” Anyway, I’m walking it back to the clerk and the name hits me like something would hit you with a lot of force – it’s Guy Kawasaki’s mail. Even CEOs have brain dumps sometimes. Unless it was a courier of some sort who dropped the ball. In that case, my recovery fee is one delicious pie.
